MoCav Inc. is a management company that offers the synergy of sales account management as well as customer care and technical support services, offered individually or as a package.
We specialize in big box retail support for North American and European clients. MoCav team members have been dealing with The Home Depot since 1987 in the USA and 1993 in Canada.
Sales Account Management
Account Management, working with Merchant/Buyer and retailer’s merchandising team to grow the vendor partner's business.
Includes new product presentations, product line reviews & plan-o-gram set up
Customer Service
and
Technical Support
Road Show Training
Providing on-site training presentations and demonstrations to store associates to improve in-store customer experience and drive more business.
Telephone and On-line Technical Support
for store associates, customers and installers, including product features & benefits and installation best practices.
Customer Service Assistance
Warranty claim initiation and process management
Returned Goods Authorization